You always get an email with your Track & Trace code. However, if you can’t find it in your inbox, it is possible to find it her at Cycloon, our bicycle courier partner.
At NelNel, we are committed to making minimal impact on our planet. We partner with Cycloon, to ship primarily by bike within the Netherlands, to reduce carbon emissions. We also use minimal and recycled packaging materials while ensuring that your posters are packaged with care to avoid damage during shipping. We encourage our customers to open their packages carefully and recycle or reuse the packaging materials. If you have any questions or tips, please contact us.
Yes, you can always contact NelNel, whether it is for design and branding requests (Studio NelNel) or custom illustrations (NelNel Art).
We will be happy to offer a refund or accept returns for damaged products within 30 days of receiving it. Your item must be unused and in the same condition as you received it, and in the original packaging. Gift cards and downloadable products are non-returnable.
Once we receive your returned item, we will inspect it and notify you via email of the approval or rejection of your refund. If approved, we will process your refund as soon as possible. If you haven’t received your refund yet, please check your bank account and contact your bank, as there may be some processing time involved. If you have any questions about your refund, please feel free to contact us at firstname.lastname@example.org.
We only replace items that are defective or damaged. If you need to exchange an item for the same product, please send us an email at email@example.com and ship the item to:
Ravelstraat 5-4, 6815HA, Arnhem – the Netherlands.
If you need to return a product, you will be responsible for paying for your own shipping costs. Please ship the item to our address in the Netherlands. Please note that depending on your location, the time it may take for your exchanged product to reach you may vary. For more expensive items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
Our address is:
If you have any questions or need assistance with refunds and returns, please feel free to contact us at firstname.lastname@example.org. We are here to help you receive the right items that you want.
We hope this FAQ format provides clarity on our shipping and returns policies as well as our sustainable practices. If you have any further questions or concerns, please do not hesitate to contact us at email@example.com. Please check out our complete shipping policy and return & refund policy below.
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